SUPPORT & FREQUENTLY ASKED QUESTIONS

If you need to switch your software from one computer or if you have installed a new operating system or hard drive on your computer, you will need to reset your registration code. Now you can reset your own code directly without contacting our Support Team. Simply enter in your email address and registration code in the form below and hit Submit. Your account will be reset and you will be able to reinstall right away using your existing registration code.

Frequently Asked Questions  

1. How long does it take to get my software?
2. Does this software come on CD?  Can I have a back-up?
3. Why can't I use my software on more than one computer?
4. Will this software titles work on an Apple Operating System?
5. What adware, spyware & malware threats does this software remove?

How long does it take to get my software?

You will be able to download the software within minutes.  Simply follow the online process.  You will receive your username and license number so you can start using our software right away!

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Does this software come on CD?  Can I have a back-up?

The software comes only by download for faster access.  Keep in mind that if you should ever lose your software, as a registered user, you will be able to download your software in the future. Just send us a message from our on-line contact form and we will send you a new link for downloading your software.   Be sure to include the original email address used to order and the registration code.

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Why can't I use this software on more than one computer?

You have a single computer license. If you would like to use your software on more than one computer, you can purchase additional licenses for multiple computers. Contact us for specific pricing. Please provide your username, registration code, software title, and the number of computers you want for your license.

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Will this software work on an Apple Operating System?

Sorry, this software only works on windows based systems.

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What adware, spyware & malware threats does this software remove?

This software removes an extremely large number or threats.  Our threat database increases by thousands each month!  These updates are FREE for a full year.  Now you can search the threat database and see what software it removes here.

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Can you explain how to set up the features and options?

Yes, it's easy.  Watch this online video to see how.

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 MORE QUESTIONS? 

CONTACT OUR SUPPORT DEPARTMENT